This step will allow you to view Shopify customer queries within eDesk. The default access must not be changed. xSellco will never receive your personal credentials or any payment details. Note: The app to be installed is xSellco Helpdesk-E-commerce customer service software. In the following example, shoestore is the store nameĤ.This step will allow you to view your Shopify order information within eDesk. Click Authorize eDesk to start the setup process.Click Install App to go ahead and install a new Shopify store. The App Store page for Shopify provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you already have an app for a Shopify store installed.Go to the App Store and click the Shopify tile.To find out how to create one, click here. If you don’t have an Admin login, you can request one from an Admin user within your business. Notification settings are located in the device settings, and not in the Shopify Inbox app.All messages will continue to be delivered to your Shopify account and it will also update when you send messages from eDesk. New message notifications vary depending on the device you're using. Follow the instructions for your browser set up to receive desktop notifications for Shopify Inbox. If you miss or dismiss the pop-up prompt, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox, then clicking Notifications. The browser prompt appears the first time you log into Shopify Inbox. To receive desktop notifications on your computer, click "Allow" when prompted by your browser to allow desktop notifications from Shopify Inbox. Enable desktop notifications in Shopify Inbox When a new message is received, an alert sounds and a visual indicator is shown on the Inbox browser tab.
Noteĭesktop notifications are displayed only when Shopify Inbox is open in a browser window and you're logged into your Shopify account.
When the Shopify Inbox client is open and desktop notifications are enabled, an alert sounds and a visual indicator is shown on the Inbox browser tab when a new message is received. No action is required for notification badges. Notification badges are displayed when there are unread messages.ĭesktop notifications need to be enabled to receive real-time conversation notices. Desktop notifications appear in your browser to notify you of a new message to be viewed. When a customer starts a conversation on your online store or replies to an existing conversation, you can be notified of their message through desktop notifications and notification badges.
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